BOOKING PROCEDURE

You can book by calling our Booking Agent in the UK on +44 (0) 1580 851900. If you have special requirements please call for further information. You can also E mail us at info@snowvistahotels.com.

If you book by telephone we shall send you a completed booking form that we will require you to sign and return to us.

A deposit is required of £100 payable by cheque or credit card when booking. Cheques should be made payable to SNOWVISTA HOTELD(being the booking agent for Hotel de Werdenberg Betreibs Gmbh.)

All credit card payments are processed at the hotel and are converted into EUR at the days interbank exchange rate. An additional €6 fee is also charged for processing charges.

A provisional reservation can be held for 2 days in order to make your travel arrangements, for us to receive your completed form if applying by telephone and/or for us to receive the deposit cheque.

Once we have your booking form and deposit we will issue a confirmation invoice.

We will require a non-refundable deposit of £100 per person or the full amount payable if booked within the 8 weeks prior to departure. We will then send you a confirmation invoice. This will indicate the final payment date if prior to 8 weeks before departure.

The client whose name appears on the booking form is responsible for all of their party’s payments. The balance MUST be received at least 8 weeks prior to the departure date otherwise we reserve the right to cancel the booking.

The balance of your invoice should be paid NOT LATER than 8 weeks prior to departure by either contacting us with your credit card details or by sending a cheque.

Courtesy airport transfers is from Salzburg W.A. Mozart Airport only. Notification of flight details including flight number, airport of departure, take off and landing times must be received no later than 8 weeks prior to departure.

If your flight is delayed more than 2 hours, Hotel de Werdenberg Betreibs Gmbh. reserve the right to arrange airport collection once the flight has landed. In this instance you must call Hotel de Werdenberg upon landing to notify the Hotel of you arrival. This may incur a delay of collection of up to an hour. If, however, you miss the plane your transfer will be charge at a rate of £50.

TERMS AND CONDITIONS
1.1 Your contract is with HOTEL DE WERDENBERG (hereinafter called ‘we’ or ‘the Company’). These Booking Conditions, together with the booking form, form the basis of your contract. References to ‘you’ and ‘the client’ include all persons on whose behalf a booking is made. This contract is governed by English Law.

1.2 A binding contract between us only comes into existence when we issue a confirmation invoice, which will be dispatched to the first named person on the booking form. In all cases you are deemed to have accepted these booking conditions that form the basis of all contracts.
1.3 Full payment less any deposit pre-paid must reach us not less than 8 weeks prior to departure. The person signing the booking form shall be liable for full payment. If payment is not received in full by the due date, we reserve the right to treat the booking as cancelled by you, retain the deposit paid and levy cancellation charges as set out.
1.4 Contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 7 days of dispatch.
2. CANCELLATION BY THE CLIENT
Cancellation by the Client will only become effective when written and signed notification has been received by us at our Kent office. Any cancellation will lead to forfeiture of a proportion of the total holiday price as set out below. The minimum cancellation fee is £100. Cancellation fees are payable by the client on demand and shall be levied according to the period by which the cancellation precedes departure as follows:
Within 8 weeks of departure - loss of deposit
Within 6 weeks of departure - 50% or deposit if greater
Within 4 weeks of departure - 70% or deposit if greater
Within 3 weeks of departure - 80% or deposit if greater
Within 2 weeks of departure - 100% or deposit if greater
Departure date / no show - 100% of total holiday cost
For all notification of alterations and cancellations we recommend that Recorded Delivery post be used.
3. AMENDMENTS TO THE BOOKING BY THE COMPANY
In the unlikely event that the Company has to alter or cancel a holiday, which we reserve the right to do, the client shall be notified as soon as possible.
Should a material change be unacceptable the Client must notify the Company within 7 days (we recommend Recorded Delivery post) and will be offered a refund. If notification is not received by the Company within 7 days or if the material change is accepted compensation will not be paid.
We shall not cancel a holiday within 10 weeks of departure except when the balance of the holiday payment has not been received in the due time or in the circumstances due to forces beyond the control of the Company including those amounting to force majeure. Cancellation due to late or non-payment will be treated as a cancellation by the Client and will be subject to the charges detailed in the clause above.
Compensation will not be paid for alterations caused by war, threat of war, riot, civil strife, industrial dispute, terrorist activities, natural disaster, fire, technical problems, to transport, closure or congestion of airports or ports, adverse weather conditions or similar events beyond the control of the Company. In particular, the Company will have no legal liability to compensate the Client for the loss of opportunity to take the holiday.

4. LIABILITY OF THE COMPANY
4.1 We accept no responsibility for the action of our clients and shall not be held liable for any claims made against them (or as a result of their actions) either by other clients of the Company or third parties.
4.2 We do not accept responsibility if you suffer injury, illness or death on holiday unless it is caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. Any such incident must be reported whilst in resort and within 3 months of your return.
In respect of the provision of accommodation our liability will be limited in the manner provided by the relevant international convention.
4.3 We accept responsibility for the performance of our obligations under our agreement with you for the provision of your holiday.
If you, or any member of your party suffers damage by our failure to perform, or our improper performance of our agreement with you for the provision of your holiday we accept liability except in the following circumstances:-
(i) If the failure or improper performance is your fault or the fault of any member of your party.
(ii) If the failure is the fault of someone else not connected with the provision of the services which make up the holiday which we have confirmed to you.
(iii) Any unusual and unforeseeable circumstance beyond our control, the consequences of which could not have been avoided even if all due care had been exercised.
(iv) Any event which we, or the supplier of any service even with all due care could not foresee or forestall.
4.4 The limitations on our acceptance of liability set out above are (whichever is the less):-
(i) Our liability will not be more than twice the price of the holiday of the person making the claim against us and
(ii) Our liability will not exceed any limitation applicable under any international convention governing or relating to the provision of the service complained of, even if that convention has not been ratified by or applied in the United Kingdom.
4.5 We shall offer, when possible, prompt general assistance to any client who through mishap suffers difficulty, illness, personal injury or death during their holiday with us and arising out of any activity which neither forms part of the holiday we have confirmed, nor an excursion booked through us.
4.6 Luggage, valuable and other personal effects are at all times and in all circumstances, at your risk unless loss or damage is proved to have been caused through our negligence. In this event our liability is limited to a maximum of £35 per person in total as you are assumed not to have taken out appropriate insurance cover before travelling. In all cases, we limit the maximum amount we may have to pay you for any and all claims or parts of claims which involve road carriers or hotel keepers and/or the services they provide

5. SAFETY STANDARDS
Please note, it is the requirements and standards of the country in which any services are provided which apply to those services and not those of the UK.
Due care is always taken to remove ice and snow from the driveway and steps of the Hotel however due care must also be taken by the guests.
6. MEDICAL CONDITIONS & DISABILITIES
If you or any member of your party have any medical problems or disabilities which may affect your holiday, please tell us before you confirm your booking so that we can advise you as to the suitability of the chosen arrangements. In any event, you must give us full details, in writing, at the time of booking. If we feel unable to properly accommodate the particular needs of the person concerned we must reserve the right to decline/cancel the booking.
It is recommended that guests obtain an E111 from the Post Office prior to travel, which will assist in getting emergency medical treatment in EC countries. However, it must be noted that this is not a substitute for insurance and comprehensive insurance must be taken.

7. MEALS, DEPARTURES & ARRIVALS
Meals provided within the price of the holiday commence with dinner on the day of arrival and finish with breakfast on the date of departure. On the day of departure you will be requested to vacate your rooms immediately after breakfast, regardless of your departure time. For those skiing on the day of departure a room will be set aside for baggage and changing. It is possible that guests arriving will do so prior to the previous guests’ departure – all reasonable steps will be taken by the Company to minimise disruption. However, we do ask for the full co-operation of both groups of guests.
8. PASSPORTS AND VISAS
All British Citizens (including children and infants) require a full British passport to travel. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country to which you are intending to travel.

For all passport information including the present issue time, contact the UKPS National Advice Line: 0870 521 0410 or on-line at www.passport.gov.uk.

For all travel advice / information, contact the Foreign & Commonwealth Office Home travel advice line: 0870 606 0290 or online at www.fco.gov.uk.
9. FORCE MAJEURE
We regret that we cannot accept liability or pay compensation if we are forced to cancel, curtail or in any way change your holiday or if the performance or prompt performance of our contractual obligations is prevented or accepted by circumstances amounting to ‘force majeure’. Such circumstances shall include, but are not limited to war or threat of war, riot, civil strife, terrorism, strikes, industrial disruption, natural disasters, fire, technical problems or accidents with airports, ports or transport, inclement weather, governmental action and similar events beyond the company’s control.
10. INSURANCE
It is a condition of our accepting your booking that all clients have insurance. If you do not take out insurance, we will not be responsible for meeting any sums that would have been covered by the insurance. You will further be responsible for paying to and indemnifying us for such sums that we meet on your behalf. Please read your policy details carefully and take them on holiday with you. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.
11. LIFT PASSES AND SKI PACKS
It should be noted that ski lifts operate in accordance with local regulations and laws. If lifts are not operating because of weather conditions, we accept no liability for refunding any part of the price of a lift pass. If you are injured and can no longer use your lift pass you should first of all attempt to claim a refund from the company in resort which the lift pass was issued. In some instances lift companies and ski schools may withdraw from sale or amend the terms and conditions of lift passes and ski school. If you are injured or ill, claims for proportional refund should be claimed as part of your insurance cover, if applicable. Pre paid lift passes and ski packs that are purchased from the Company are non refundable under any circumstance.
Ski School: Please note that, for Saturday arrivals in resort, collective ski lessons start on Sundays.
12. INDOOR AND OUTDOOR ACTIVITIES
These activities are nor controlled in any way by us. They do not form any part of your contract with us, even where we suggest particular operators/ centres and/or assist you in booking such activities in any way. We regret that we cannot accept any liability in relation to these activities and clients participate at their own risk.
13. SPECIAL REQUESTS
If you have any special requests, they should be clearly noted on your booking form at the time of booking. We will endeavour to pass all such reasonable requests on to the supplier. However, we cannot guarantee that any special requests will be met and failure to do so will not be a breach of contract on our part.
14. BEHAVIOUR OF THE CLIENT
You, the client, undertake to behave properly and in such a manner in which no way will cause distress, damage, danger or injury to other clients, property, our employees and/or any third party. The contract of any client in breach of this clause shall be terminated forthwith and we shall have not further contractual obligations. We shall be entitled to recover the cost of any damages caused by you. Management reserves the right to refuse to serve alcoholic beverages to any client they deem unfit to continue in the partaking of alcohol
15. COMPLAINTS
It is our aim to provide you with the best holiday possible and as described in this brochure. In the unlikely event of you having a claim or complaint in resort, the Hotel Manager should be notified immediately so that there is an opportunity to resolve the problem. Matters can most easily be sorted out whilst in the resort. Should any claim or complaint not be resolved overseas the client should notify us, in writing, within 28 days of the end of the holiday. Failure, in writing, to notify our representative in due time whilst you are in the resort may prejudice your claim. No complaints will be accepted concerning snow conditions, weather travel delays or closure of ski lifts howsoever caused. If the complaint cannot be resolved in the resort please write to our booking agent Aquavista Property Consultants Ltd, giving all relevant information and your booking reference with 28 days of your return from holiday. If you are not satisfied with our response we must be informed within another 28 days from the date of our correspondence. We regret we cannot accept liability in respect of any complaints that are not notified entirely in accordance with this clause. Our resort Managers are not authorised to promise any refund in respect of a client’s claim and no such promises will be binding with us.

16. GENERAL
We recommend the use of safety helmets by children whilst skiing (not provided).
All activities arranged by the Hotel are at the participants risk.
Management reserves the right to close facilities if needed, however notice will be posted wherever possible.
17. VALIDITY DATE
These booking conditions have been produced in conjunction with our 2006 ski programme and remain valid from 31/07/05 until they are superseded by an updated issue.